At Gabor Sales Store, we are committed to providing you with premium footwear and fashion accessories while ensuring a seamless shopping experience from delivery to returns. Our policies reflect our dedication to quality and customer satisfaction.

Shipping Information

Order Processing

We process all orders within 1-2 business days (Monday-Friday) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is dispatched.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

  • Standard Shipping (£12.95) – Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping – Available for orders over £50, delivered via EMS within 15-25 business days after dispatch

Please note: We currently do not ship to certain Asian countries and remote locations. Delivery times may vary during peak seasons or due to customs clearance.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges

We want you to be completely satisfied with your purchase of our Chelsea Boots, Evening Bags, or any other luxury item from our collections. If you’re not happy with your purchase, we offer a 15-day returns policy from the date you receive your order.

Items That Cannot Be Returned

For hygiene reasons, we cannot accept returns on:

  • Gloves
  • Any footwear that shows signs of wear

Return Conditions

All items must be returned in their original condition – unworn, unwashed, and with all original tags and packaging intact.

How to Return an Item

Follow these simple steps:

  1. Initiate your return: Email our customer service team at [email protected] with your return request using the template below.
  2. Wait for approval: Our London-based team will review your request within 1 business day and send you a Return Merchandise Authorization (RMA) number.
  3. Package your item: Securely package the item in its original packaging, including all tags and accessories.
  4. Ship your return: Send the package to our London address using a tracked shipping method. We recommend using the same carrier as your original delivery (DHL, FedEx, or EMS).
  5. Confirmation: Once we receive and inspect your return, we’ll process your refund or exchange.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was defective or incorrect. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Process

Once your return is approved:

  • Refunds will be processed within 3-5 business days of receiving your return
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear on your statement, depending on your bank’s processing time

Exchange Process

To exchange an item for a different size or color:

  • Follow the same return process outlined above
  • Clearly state in your return request that you would like an exchange and specify the preferred size/color
  • We’ll ship your new item once we receive and process your return

Note: Exchanges are subject to availability. If your requested item is out of stock, we’ll process a refund instead.

Return Request Email Template

Use this template when requesting a return or exchange:

Subject: Return Request – Order #[Your Order Number]

Dear Gabor Sales Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details of item(s) to be returned:

  • Product Name: [e.g., Chelsea Boots in Black, size 38]
  • Reason for return: [Please specify – wrong size, changed mind, defective item, etc.]

For exchanges, I would like: [Specify desired size/color if applicable]

I confirm that the item(s) is/are in original condition with all tags and packaging intact.

Please provide return instructions and the RMA number at your earliest convenience.

Best regards,

[Your Full Name]
[Your Contact Number]

Our Returns Address

All returns should be sent to:

Gabor Sales Store Returns
55 Old Brompton Rd
London, GB EC8I 1DA
United Kingdom

Important: Please include your RMA number clearly on the outside of your return package. Returns without an RMA number may experience delays in processing.

Need Help?

For any questions about our shipping or returns policy, please contact our customer service team at [email protected] during our business hours (Monday-Friday, 9am-5pm GMT).

We appreciate your trust in Gabor Sales Store and our commitment to quality extends to every aspect of your shopping experience.