At Gabor Sales Store, we take as much care with our returns process as we do in crafting our premium footwear and accessories. We want you to be completely satisfied with your purchase of our Chelsea Boots, Evening Bags, or any other luxury item from our collections.

Our Returns Policy

We offer a 15-day returns policy from the date you receive your order. All items must be returned in their original condition – unworn, unwashed, and with all original tags and packaging intact.

Please note: For hygiene reasons, we cannot accept returns on the following items:

  • Gloves
  • Any footwear that shows signs of wear

How to Return an Item

Follow these simple steps to return your item:

  1. Initiate your return: Email our customer service team at [email protected] with your return request using the template below.
  2. Wait for approval: Our London-based team will review your request within 1 business day and send you a Return Merchandise Authorization (RMA) number.
  3. Package your item: Securely package the item in its original packaging, including all tags and accessories.
  4. Ship your return: Send the package to our London address (provided in your RMA email) using a tracked shipping method. We recommend using the same carrier as your original delivery (DHL, FedEx, or EMS).
  5. Confirmation: Once we receive and inspect your return, we’ll process your refund or exchange.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was defective or incorrect. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Process

Once your return is approved:

  • Refunds will be processed within 3-5 business days of receiving your return
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear on your statement, depending on your bank’s processing time

Exchange Process

To exchange an item for a different size or color:

  1. Follow the same return process outlined above
  2. Clearly state in your return request that you would like an exchange and specify the preferred size/color
  3. We’ll ship your new item once we receive and process your return

Note: Exchanges are subject to availability. If your requested item is out of stock, we’ll process a refund instead.

Return Request Email Template

Use this template when requesting a return or exchange:

Subject: Return Request – Order #[Your Order Number] Dear Gabor Sales Store Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of item(s) to be returned: – Product Name: [e.g., Chelsea Boots in Black, size 38] – Reason for return: [Please specify – wrong size, changed mind, defective item, etc.] For exchanges, I would like: [Specify desired size/color if applicable] I confirm that the item(s) is/are in original condition with all tags and packaging intact. Please provide return instructions and the RMA number at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Our Returns Address

All returns should be sent to:

Gabor Sales Store Returns
55 Old Brompton Rd
London, GB EC8I 1DA
United Kingdom

Important: Please include your RMA number clearly on the outside of your return package. Returns without an RMA number may experience delays in processing.

For any questions about our returns policy, please contact our customer service team at [email protected] during our business hours (Monday-Friday, 9am-5pm GMT).

We appreciate your trust in Gabor Sales Store and our commitment to quality extends to every aspect of your shopping experience, including our returns process.