Welcome to Gabor Sales Store’s FAQ section. We’ve compiled answers to the most common questions about our premium footwear and accessories to ensure your shopping experience is as effortless as our delivery service. Should you need further assistance, our customer service team is always ready to help at [email protected].

About Our Products

What styles of footwear do you specialise in?
We curate a sophisticated selection of footwear including Chelsea Boots, Heeled and Wedge Boots, Flatform Sandals, Brogues and Loafers, and Casual Trainers. Our collection blends timeless elegance with contemporary trends, perfect for the fashion-conscious customer.
Do you offer matching accessories for your footwear?
Absolutely. Our Fashion Accessories range includes carefully selected Clutch Bags, Cross Body Bags, Evening Bags, and Gloves designed to complement our footwear collections.
How do I care for my Gabor products?
Each product comes with specific care instructions to maintain its premium quality. We recommend following these guidelines carefully and storing items in their original packaging when not in use.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, convenient transactions.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our systems.
Can I modify my order after payment?
To ensure swift processing, we’re unable to modify orders once payment is complete. You may cancel and reorder if your items haven’t entered the dispatch process.

Delivery Information

What are my delivery options?
We offer two premium delivery services:
– Standard Shipping (£12.95): 10-15 business days via DHL/FedEx with full tracking
– Free Shipping: For orders over £50, 15-25 business days via EMS with basic tracking
Do you ship internationally?
Yes, we deliver worldwide (excluding some remote areas in Asia and other locations). International customers may be subject to customs charges which are the recipient’s responsibility.
How long does order processing take?
Orders placed before 2pm GMT are processed same day, otherwise within 1-2 business days. Delivery times begin after dispatch.
Will I receive tracking information?
Yes, all shipments include tracking details sent to your email. For Standard Shipping this is comprehensive tracking; Free Shipping includes basic tracking.

Returns & Exchanges

What is your returns policy?
We offer a 15-day return window from delivery date for unused items in original condition with all packaging. Please email [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days to your original payment method.

Customer Service

How can I contact customer service?
Our London-based team is available via email at [email protected] for any inquiries about products, deliveries, or returns.
What are your customer service hours?
We respond to emails within 24 hours during our business hours (Monday-Friday, 9am-5pm GMT).
Do you offer gift wrapping or special requests?
While we don’t currently offer gift wrapping, our elegant packaging makes any purchase presentation-ready. For special requests, please email us before ordering.

We hope this FAQ has answered your questions about shopping with Gabor Sales Store. For anything not covered here, please don’t hesitate to contact our customer service team who will be delighted to assist you.

Happy shopping,
The Gabor Sales Store Team